Returns Policy
If there is any problem with your order — the wrong item, the wrong size, freight damage or a fault — email info@poolcoversperth.au with your order reference (PCP-XXXXXXXX), photos where they help explain the issue, and your contact details. We will coordinate the return with the manufacturer and keep you informed at every step.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights. For more information visit the ACCC website.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged in transit, not matching its description, or not what you ordered, contact us as soon as possible with photos and the consignment number. We will arrange repair, replacement or refund at no cost to you.
Change of mind and sizing returns
Because our covers and rollers are supplied and assessed by their manufacturers, change-of-mind and sizing returns follow the relevant brand's terms:
Daisy solar and ThermoTech covers
- Boxed and unopened: returnable within 30 days of purchase for a refund.
- Cover too narrow: Daisy can weld additional width onto an uncut cover at its factory — you pay only for the material used (minimum repair fee $50 plus GST). Covers lose weldability after approximately one month, and welding is not possible once a cover has been cut to shape.
- Cover too short: welding across the length is not possible; a new cover is required.
- Dry cover, never rolled onto the pool: credited less 20% of the ex-GST purchase amount.
- Cover that has been on the pool (dried as much as possible, not cut to shape): credited less 40% of the ex-GST purchase amount.
- A cover that has been cut to shape, or where more than three months have passed since purchase, cannot be returned for credit.
Daisy WinterKleen covers
Made to order and cannot be returned for change of mind. If the size is wrong, contact us — modification may be possible.
Elite covers
Stock items are returnable within 30 days of purchase provided they are unused, in the same condition you received them and in the original packaging. Made-to-order items cannot be returned for change of mind.
Rollers
- Daisy rollers: stock sizes returnable within three months of purchase for a full credit, provided the roller is unused, unassembled, undamaged and complete in its original unopened packaging. Specially manufactured sizes cannot be returned.
- Elite rollers: returnable within 30 days provided they are unused and in the original packaging.
How returns are processed
Refunds are issued after the returned goods arrive at the manufacturer's factory and pass inspection. Please retain proof of purchase. Return freight for change-of-mind returns is at your cost; replacement or altered goods are dispatched under the normal freight terms. Approved refunds are processed to your original payment method, normally within 10 business days of approval. We cannot accept returns of used goods, or goods damaged while in your care.